Support

Feel free to send your questions, requests, comments or bug reports to support@paranzasoft.com.

Questions?

Please check if your question has already been answered on our Frequently Asked Questions (FAQ) page.

Replies

If you don't get a reply from us within 24 hours (usually much sooner) or if you don't receive a payment confirmation message from eSellerate shortly after placing your order, then it could be that:

• Messages from ParanzaSoft or eSellerate are marked as Spam by your email client
• You may be affected by a firewall, either software installed or built into an Internet sharing router, or administered by your ISP or network administrator.
  Please contact the appropriate person to find out whether a firewall may be in place.
• Your mailbox is full and any more messages would exceed your quota.
• You entered an incorrect email address.
  

Contacting us using a different email address usually does the trick!

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